-10% discount off all Christmas Party transportation booked before November 24th!
To get in the festive mood we are offering this great discount to early bookers looking to take care of their festive season transportation. Choose from any vehicle size or standard (see below) and throw the 10% saved on transportation into the drinks kitty!!
Once again, The Dualway Group (incorporating Corporate Transportation and Sightseeing Tours) have been recognised by the Irish Tourism Body, Failte Ireland, for its commitment to and continuity of customer service excellence.
For the third consecutive year the 120 strong staff and management team have been awarded the coveted Optimus Service Excellence Award. The program includes mystery shopper assessments, customer feedback, and careful scrutiny as to how feedback is converted to improvements in customer service. As the only transportation and sightseeing company in Ireland to hold this award the Group’s General Manager, David McConn, acknowledged that it was a proud achievement for the company.
“Each member of staff has given 110% to this programme, and it shows, not only in the receipt of this coveted award but also in the exemplary service that is delivered to each customer on a daily basis ...90% of the positive changes that have come about within the organisation have been as a direct result of customer and staff feedback.”
Mr. McConn explained that because staff have constant contact with the customer and are privy to all kinds of customer feedback - positive and negative - which has helped to identify the need for a multi-lingual product in Dublin city. The Dualway Group launched the Dublin Multi-lingual Tour in late 2004, the first tour of its kind in Ireland, featuring commentary in 7 languages.
“Today’s winners reflect the wonderful customer service ethic that is so deeply embedded in the tourism industry. Undertaking a scheme like this while running a busy enterprise is no small achievement. ” said Fáilte Ireland’s Director of Enterprise and Skills Development Aidan Pender.
This summer The Dualway Group’s staff members traded in their uniforms for multi-coloured t-shirts as part of an annual fundraiser day for Barretstown Camp. On the 20th July a total of EUR 7000 was raised in aid of the charity, when the entire takings of the Dublin City Sightseeing Tour were donated.
Barretstown Camp is part of the Hole in the Wall Gang founded by Paul Newman. The Dualway Group depot, welcomes families from all over the UK, Europe and Ireland. It helps children with cancer and other serious illnesses from all over the UK, Europe and Ireland have fun at their Kildare based camp.
Hilary Makin, Barretstown: “Barretstown helps over 1,500 children and family members each year and everything - including airfares and first-class medical care - is provided free of charge, so we need to raise EUR 4.5 million each year.”
Local celebrities including snooker champion Ken Doherty, Dublin’s Lord Mayor and singer Don Baker as well as soap stars boarded the Dublin City Sightseeing tour buses during the day lending their support to the City Sightseeing team throughout the day.
David McConn, general manager at The Dualway Group, said, “We are delighted to be associated with such a wonderful charity and hope to make this fundraising day, in aid of Barretstown, an annual event and help them raise lots of much needed funds so that more children can participate in their amazing programmes”.
Running out of ideas for what to buy your loved ones? Why not book a Dublin City Tour? With stops at Dublin’s top visitor attractions, including Dublin Zoo and the Natural History Museum, and discounts off admission it makes for a great family day out! The family ticket allows two adults and up to 3 children to travel. Tickets are open so you don’t have to choose a date of travel. From the time the ticket holder hands in their ticket their 24hour travel period kicks in! It couldn’t be simpler.
For details or to book go to www.irishsightseeingtours.com
NEW!!! Now introducing our online customer feedback form!!
Simply log onto to www.dualwaycoaches.com and take 1 minute to let us know what you think of our team and our service.
We thank you for your comments and ask you to keep the feedback coming!
