Awards

Dualway Group achieves Optimus Business Excellence Award 2010 & 2011

The Dualway Group was awarded the Optimus Mark of Excellence by Failte Ireland. Optimus, which is recognised as the major tourism accolade in Ireland for overall excellence, is based on the standards of the best in the hospitality industry across Europe. The award recognises businesses that demonstrate a deep commitment to continuous improvement and superior performance with a strategic approach to managing their business.

New Dualway Identity Wins Brand Awards October 2009

The new Dualway image/logo wins best Livery in the Fleet Magazine Coach & Bus Awards 2009. Dualway's new identity, designed by Room Three, was recognised as a clean, fresh image which captivated the energy of The Dualway Group.

Dualway's new idenity also received a special commendation at the IDI (Institute of Design in Ireland) Awards 2009.

Optimus Customer Service Excellence Award

The Dualway team have received Failte Ireland's (Irish Tourism Board's) Customer Service Excellence Award for four consecutive years 2004-2007. Working side by side Dualway's staff and management team strive to deliver exemplary customer service through warmth, humour and hospitality. Recognising the Group for its excellent standards in customer service delivery Failite Ireland have awarded Dualway with the Optimus Mark of Excellence Award.

Dublin Tourism Award 2007

The Dualway Group, who operate the global sightseeing brands City Sightseeing and Gray Line, were awarded the coveted Dublin Tourism Business Award on Thursday, April 19th 2007. The company received the award for their pioneering multilingual Dublin City Tour which features commentary in 6 languages (French, Italian, Spanish, German, Japanese and Russian) as well as a Kid's commentary.